Write to the baristacoffeehouse.co.uk editorial team
Got a question about the content on this site, spotted something that needs updating, or want to suggest a topic we should cover? The editorial team at baristacoffeehouse.co.uk is here to help. We're an independent review portal covering FishSpins and other brands, and we welcome feedback on anything published here.
You can reach us at [email protected]. We aim to respond within 48 hours during working days. Please note that we handle enquiries about this portal's content only – we have no access to player accounts, deposits, withdrawals or bonus credits at any operator we write about.
Questions about your FishSpins account
If your question concerns registration, a deposit that hasn't arrived, a withdrawal request, bonus terms, game performance or any other matter tied to your account with the operator, we're not the right contact. This portal publishes information and reviews; we don't run the platform itself and can't access player data, process transactions or override terms.
For those issues, you'll need to reach the operator's own support team directly. FishSpins offers assistance via email and Live Chat, which is open 24/7. The operator's email address follows the pattern given on its platform, and Live Chat is accessible once you're logged in. Both channels are designed to handle account-specific queries, technical problems and payment questions far more effectively than we ever could.
Why this distinction matters
We're often asked why we can't simply pass a message along or look up an account status. The answer is straightforward: regulatory and data-protection rules mean that only the licence holder – the operator itself – can access your account information. We have no login credentials, no backend access and no authority to intervene in disputes or transactions. Directing you to the correct channel from the start saves time and gets your question answered by someone who can actually resolve it.
Gambling safely and knowing when to stop
If you're struggling with gambling or need someone to talk to, free and confidential support is available right now. GamCare runs the National Gambling Helpline on 0808 8020 133, open 24/7, and you can also visit gamcare.org.uk for live chat and email support. BeGambleAware provides self-assessment tools, practical advice and links to treatment services across the UK.
If you need to block access entirely, GamStop offers free self-exclusion across all UK-licensed sites, and software like Gamban or BetBlocker can block gambling websites and apps on all your devices. You must be 18 or over to use any gambling service (18+), and if you share a device with anyone younger, parental-control tools such as Net Nanny or Qustodio can prevent access.
This page is provided for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling of any kind. Access to this content is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free confidential support is available at BeGambleAware.org.